With Percipia's Frequency Operators solution, our end user can easily see who is available, transfer calls, pick up calls, and quickly find the right contact no matter how many extensions.
If you're managing a call center, Frequency Operator allows for total visibility. Listen or whisper on a call to help support your staff during training. See which calls are in the queue, and see the availability status of each call agent.
Because Frequency Operator is web-based, it runs on your browser allowing you to manage from the Internet.
Permissions can be set so supervisors can perform more actions than other employees. Every user has their own login via their extension to allow for customized capabilities.
- Record calls
- Listen & Whisper
- Manage/listen to voicemail
- Visual Phonebook
- Caller ID & Timer
- Call history
- View held calls & presence information
- Mute/Unmute member
- Invite external numbers
- Pickup parked calls
- Privacy option
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