PercipiaCare


Annual Maintenance Support Program

Support • Training • Discounts

Introducing PercipiaCare, our way of making sure you always have the help you need. As a member, you'll not only receive true 24/7/365 access to a Percipia Helpdesk Technician no matter the time, but you'll also have the added benefit of receiving additional discounts on products and services. PercipiaCare's most valuable asset is being able to provide you with the peace of mind you need to keep your systems running smoothly.

The purchase of new Percipia software includes 1 full year of PercipiaCare*

BENEFITS PercipiaCare
Unlimited Service Ticket Requests ✔
Unlimited Bug Fixes ✔
Unlimited Interface Resolution Issues ✔
System Training & Refresher Courses Biannual
Discounted Full Software Version Upgrades 50%
Discounted Custom Software Development 10%
System Backups Annual
MSRP Discount on New Hardware 10%
Discounted New Software Purchases** 20%

WAYS TO SUBMIT A TICKET

WebPortal

Email

Phone

Covered Products

Frequency PBX

A reliable and cost-effective IP phone system designed specifically for the hospitality industry.

Frequency Stratus

Improved cloud-based solution by Percipia. Frequency Stratus is Percipia's industry leading on-premise telephony system in the cloud.

Frequency SE

Percipia’s Select Edition telephone system for Select Service and Extended Stay hotels.

Frequency Operator

An enhanced one-click touch add-on for Frequency PBX that enables call management efficiencies, increasing systematic operations.

Frequency Connect

An essential mobile and desktop application for Frequency PBX that allows professionals to take calls on the go.

Parallax

Industry-leading hospitality interface gateway that supplies a comprehensive suite of features to your existing property management system

Master Parallax

Master Parallax is your go-to tool for managing multiple Parallax systems. View all guest’s check-in at all properties and offer all Parallax features.

Precision VM

A versatile voice mail system that moves with the guest no matter how many times they change rooms.

Informant CAS

User-friendly call accounting software (CAS) developed for the hospitality industry.

Latitude Mobile

The latest advancement in mobile applications for the hospitality industry.

Latitude AIO

When telephony marries mobility, you enhance your property with the ultimate guest experience.

Latitude DS

Create custom hospitality centric digital signage outside your guestrooms and in the lobby.

When your hotel contacts Percipia Helpdesk, you'll be connected with a Percipia Engineer, not a third-party support provider. If your issue isn't resolved, you'll be connected with a Product Engineer, the same engineers who originally helped develop our products.

To learn more about PercipiaCare terms, click here.

*Upgrades and currently deployed software add-ons are not included. Only applies to systems that have never been purchased before by the purchasing hotel.

**Software discounts do not apply to Frequency SE.

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