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PARALLAX

Parallax is an industry-leading hotel system interface that supplies a comprehensive suite of features to your existing hotel telephone system for a superior hospitality experience.

AUTOMATED MESSAGES

Automatically send a welcome message to your guest upon check-in.

SECONDARY CHECK-IN/OUT

Supply your front desk with a secondary check-in and out option.

PMS INTEGRATION

Parallax integrates your PBX with virtually all PMS systems.

ROOM MOVES AND SWAPS

Room Move and Room Swap feature instantly migrates guest information and Precision voice mailbox.

E911 POPUP**

In an emergency receive a call, email, SMS, and desktop notification with a 911 notification feature.

HOUSEKEEPING ROOM STATUS* icon

HOUSEKEEPING ROOM STATUS*

Update your PMS with Housekeeping Room Status.

AUTOMATED MESSAGES

Automatically send a welcome message to your guest upon check-in.

SECONDARY CHECK-IN/OUT

Supply your front desk with a secondary check-in and out option.

PMS INTEGRATION

Parallax integrates your PBX with virtually all PMS systems.

ROOM MOVES AND SWAPS

Room Move and Room Swap feature instantly migrates guest information and Precision voice mailbox.

E911 POPUP**

In an emergency receive a call, email, SMS, and desktop notification with a 911 notification feature.

HOUSEKEEPING ROOM STATUS* icon

HOUSEKEEPING ROOM STATUS*

Update your PMS with Housekeeping Room Status.

PARALLAX FEATURES

  • Guest Information
  • Secondary Check-in/out
  • Set Automated & VIP Wake-up Calls
  • Set and Override Do-Not-Disturb
  • Room Move
  • Room Swap
  • 911 Emergency Features**
  • Caller ID
  • DID Assignment
  • Housekeeping Room Status Updates*
  • PBX, PMS and VM's Status Indicators
  • Housekeeping Status Report
  • Check-in/out Report

PARALLAX WORKS WITH:

Avaya IP Office utilizes Parallax, Precision VM and Informant CAS to enhance the guest experience and offer a complete hospitality solution. LEARN MORE

Parallax integrates your CUCM to the PMS of your choosing. Hospitality centric features like caller ID, guest voice mail, and call accounting, should be available to all guests. LEARN MORE

NEC's telephony system integrates directly to the PMS via Parallax hospitality interface gateway. LEARN MORE

Connecting your Webex account with Parallax will allow you to interface with your hotel's property management system (PMS) to enable hotel features like guest name Caller-ID, Wake-up Calls and allow housekeepers to update PMS room status using Webex Calling. LEARN MORE

PMS INTEGRATION PARTNERS

Parallax allows direct integration to your PMS to pull guest information and allows your staff to identify and service your guests quickly. With support for Cisco integration and other leading PMS platforms, Parallax ensures reliable connectivity and streamlined hotel operations. Don’t see your PMS listed? No worries. Percipia works with 99% of all Property Management Systems.

Parallax Logo

MASTER PARALLAX

MULTIPLE-PROPERTY INTEGRATION

Do you have a centralized call center? Master Parallax is your go-to PMS system for hotels that are managing multiple Parallax systems. View all guest's check-in at all properties and offer all Parallax features. Master Parallax integrates any number of properties from two and up.

MASTER PARALLAX FEATURES

  • Icon 1

    GUEST INFO Intelligently search all properties for guest information

  • Icon 2

    MULTI-PROPERTY REPORT Run multi-property reports for housekeeping, wake-up calls, check-in/out, etc.

  • Icon 3

    PARALLAX SYNC The Parallax Sync feature remotely corrects mismatched guest and admin information.

Frequently Asked Questions

A PMS integration system connects a hotel’s property management system or reservation system with other technologies. Parallax by Percipia links a PMS to a hotel phone system to update things like the room status using a guest room phone.

Middleware helps hotel systems share information automatically. Parallax by Percipia ensures all departments stay connected and updates happen in real time.

Hotels can use a platform like Parallax by Percipia to sync guest data, room status, and service requests between systems.

The best PMS software is one that connects easily with your hotel’s other systems. Parallax by Percipia enhances any PMS by linking it with various hotel systems like phone, concierge, valet, and POS to automate data sharing and reduce manual work. Parallax integrates with most property management systems.

The best PMS and PBX integration software allows hotel systems to share guest and call data instantly, keeping staff informed without manual entry. Parallax by Percipia is built for this purpose, connecting property management systems with Frequency PBX, Percipia’s on-site hospitality PBX, to create seamless communication across your entire hotel.

Hotels rely on systems that alert staff and PSAP with the guest and room information as well as location. Parallax by Percipia supports E911 notifications, ensuring the right people are notified instantly during an emergency via calls, SMS, emails, and computer alerts.

To connect Webex to a PMS, hotels use middleware that bridges communication and management platforms. Parallax by Percipia enables this integration, allowing Webex to exchange real-time guest and room data with the PMS for streamlined operations and better staff coordination.

To connect Avaya Aura or Avaya IP Office to a PMS, use middleware to link the phone system with the management platform. Parallax by Percipia enables this connection, allowing Avaya systems to share guest data, room status, and service requests with the PMS. This ensures staff always have accurate, real-time information and can automate workflows like check-ins, check-outs, wake-up calls, and messaging.

Connecting a hotel phone system to a PMS requires middleware that bridges the two systems. Parallax by Percipia links the phone system with the PMS to share guest information, room status, and service requests in real time. This allows staff to see guest details on phones, automate call handling, schedule wake-up calls, and streamline communication across departments without manual data entry.

How PMS Integration Improves Hotel Operations

When hotel systems operate independently, staff spend their time bridging gaps between platforms rather than serving guests. A front desk agent checks in a guest through the Property Management System, then manually updates the phone system to enable the room extension and configure caller ID. Housekeeping marks a room clean on their mobile device, but the front desk does not see the update until someone makes a radio call. These disconnected workflows slow operations and create opportunities for errors that affect guest satisfaction.

AUTOMATIC CHECK-IN SYNCHRONIZATION

PMS integration solves these problems by creating automatic data synchronization between the property management system and other hotel technologies. When a reservation checks in, the integration pushes guest information to the phone system immediately. The room extension activates for outbound calling, caller ID updates to display the guest's name, voicemail becomes available, and any scheduled wake-up calls appear in the system. All of this happens within seconds, without additional keystrokes from front desk staff.

REAL-TIME ROOM MOVES AND HOUSEKEEPING UPDATES

A properly configured hotel PMS integration extends this automation throughout the guest stay. Room moves trigger automatic updates across all connected systems, transferring caller ID, voicemail messages, and calling permissions to the new extension. Housekeeping status changes flow from room phones to the front desk display in real time, enabling faster room assignments and reducing the wait times that frustrate arriving guests. Check-out events disable calling permissions, clear voicemail boxes, and post any outstanding call charges to the guest folio.

ACCURATE BILLING AND CALL ACCOUNTING

Billing accuracy improves dramatically with property management system integration because call accounting data flows directly to guest folios without manual entry. Every outbound call gets tracked, rated according to the property's billing rules, and posted automatically. This eliminates the discrepancies that lead to checkout disputes and the reconciliation work that consumes accounting staff time at the end of each day.

FASTER STAFF WORKFLOWS

The hotel PMS interface also supports faster staff workflows by reducing the number of systems employees must access to complete routine tasks. When guest information, room status, and communication data all flow through a unified integration layer, front desk agents can answer questions, resolve issues, and complete transactions without toggling between multiple applications.

BETTER GUEST EXPERIENCES

Hospitality software integration creates a foundation for better guest experiences by removing the friction that disconnected systems create. Staff who spend less time on manual data entry have more time for personalized service. Guests who receive accurate wake-up calls, see their names on caller ID, and encounter no billing surprises at checkout leave with positive impressions that influence future booking decisions and online reviews.

WANT MORE INFORMATION?

Download the free brochure or request a free demo

PARALLAX
MASTER PARALLAX
DEMO

*Requires both Parallax and Precision Voicemail systems.

**Only available for Frequency PBX, Frequency Stratus, Frequency SE, and Cisco Call Manager

PARALLAX

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