Top 5 Picks for Hospitality PBX Manufacturers 2021
Percipia
The Frequency system includes all the bells and whistles and goes a few steps further integrating all the major PMS players and hospitality workflow systems. This platform is a gem stocked with key features, like check-in/out, wake-up calls, DND, and service requests, just to name a few. Support and development are in the house so you’ll grow to appreciate personal care.
Check Single, Multi-site
Check On-premise, Virtualization, Cloud
Check Built-in PMS Integration
Check Mobility, downloadable app to a guest owned device
Check Unlimited Extensions - No Extension Bundle Cap
Check Call Center Module
Check Hardware Agnostic
Check Full 24/7 Support with Percipia Care Contract
Cisco
#2. Cisco Unified Communications Manager (CUCM). Cisco has long been a leader in the PBX software industry, offering solutions for small, medium, and large hotels. Managing both guest room and administrative phones, while offering exceptional call quality. CUCM is both reliable and flexible and using standard API offers integrations.
Check Single, Multi-site
Check On-premise, Virtualization, Cloud
No Check Built-in PMS Integration
No Check Mobility, downloadable app to a guest owned device
CheckUnlimited Extensions - No Extension Bundle Cap
Check Call Center Module
No Check Hardware Agnostic
Check Full 24/7 Support with Cisco Smartnet Contract
NEC
#3. NEC Smart Hospitality. NEC has more than 115 years of experience and is a global leader in IT integrations and communications NEC boasts the experience to support the Hospitality sector. Smart Hospitality delivers all the standard features you’d expect along with service levels that delight their customers. With both on-premises and cloud solutions this solution is scalable and affordable meeting the needs of hotels, event centers, and cruise lines.
Check Single, Multi-site
Check On-premise, Virtualization, Cloud
No Check Built-in PMS Integration Limited
No Check Mobility, downloadable app to a guest owned device
No Check Unlimited Extensions - No Extension Bundle Cap
Check Call Center Module
No Check Hardware Agnostic (limited)
Check Full 24/7 Support with NEC National Technical Assistance Center (NTAC)
Avaya
#4. Avaya IP Office. Avaya has had great success delivering digital transformation in the communications industry. They have combined their IP Office PBX with a sleekly designed Avaya Vantage phone for a unique AI platform. This system not only personalizes the guest experience but will wow them with in-room functionality. With a simple screen touch, the Vantage device controls the lighting, room temperature, and even the drapes. The tap and touch technology will send service alerts, order room service dining, and even book a spa treatment. This system is well worth a look if you’re planning an AI experience for your guests.
Check Single, Multi-site
Check On-premise, Virtualization, Cloud
No Check Built-in PMS Integration
Check Mobility, downloadable app to a guest owned device
No Check Unlimited Extensions - No Extension Bundle Cap
Check Call Center Module
No Check Hardware Agnostic
No Check Full 24/7 Support with Avaya OneCare contract
Mitel
#5. Mitel MiVoice 400 Office Hospitality Package. Mitel launched their solution in 2017 and it’s a versatile solution for small to medium-sized hotels. Mitel’s Hospitality solution enhances the guest experience with personalized communications, and hospitality staff can easily track check-ins, maintenance requests, and other guest services. The hospitality features make smart use of web technology by using a browser-based interface. This great hospitality solution has been successfully marketed to small and medium for the last 5 years.
Check Single, Multi-Site *Limited to approximate 225 rooms
Check On-premise, Virtualization, Cloud
Check Built-in PMS Integration *Limited
Check Call Center Module
No Check Unlimited Extensions - No Extension Bundle Cap
No Check Hardware Agnostic
Check Full 24/7 Support with Mitel Software Assurance
https://percipia.com/
