WE ARE PERCIPIA

Your leading provider of hospitality phone systems and enhanced guest room technologies for hotels, resorts, casinos, and conference centers

Percipia’s All-In-One Solution

Make phones calls via Frequency PBX

Interface to your PMS to pull information like Caller ID with Parallax

Automatically send a welcome message to each guest upon check-in via Precision VM

Let Informant CAS track phone calls and seamlessly bill back to your guest's folio

Percipia’s solutions work effortlessly together to provide a luxurious and memorable experience to your guests during every stay

Percipia’s All-In-One Solution

Make phones calls via Frequency PBX

Interface to your PMS to pull information like Caller ID with Parallax

Automatically send a welcome message to each guest upon check-in via Precision VM

Let Informant CAS track phone calls and seamlessly bill back to your guest's folio

Percipia’s solutions work effortlessly together to provide a luxurious and memorable experience to your guests during every stay

  • TELEPHONY

    Communication is imperative in hospitality. Frequency PBX, Frequency Stratus, Frequency SE, Frequency Operator, and Frequency Connect are the reliable and cost-effective VOIP solutions your property can rely on to never miss a guest request, booking, or back-of-office call on and off the property.

  • INTEGRATION

    Parallax is a PMS integration software for small and large-scale hospitality businesses alike. It lets you know who is calling, with PMS integrated Caller ID, set guest wakeup calls and DND, and much more!

  • VOICEMAIL

    Welcoming and relaying a message to your guest is hospitality 101. Precision VM is the mailbox that moves with the guest no matter if they move rooms, delete their VM by accident, or need an email forwarded.

  • CALL ACCOUNTING

    Informant CAS is on your side for in-depth call reporting, tracking, and billing. Never be surprised to buy a high valued long distance call again.

  • GUEST APPS

    Whether on the go or in the guest room, offering your guests Latitude mobile application will streamline communication, and information and bring together all your systems for the ultimate guest experience.

  • AI VOICE APPS

    VIVA is a Voice Integrated Virtual Assistant solution. VIVA allows virtual assistant platforms like Alexa for Hospitality to connect to various hotel systems via the Parallax integration engine.

  • FREQUENCY PBX

    Reliable, scalable, and cost-effective. These are the key characteristics your telephony system should have. With hospitality in mind, Frequency PBX was designed with the Parallax hospitality gateway and Precision VoiceMail built-in. Not only will Frequency PBX control your guest room extensions, but it also powers all administrative phones to share information like guest caller ID and automatic wake-up calls.



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  • FREQUENCY STRATUS

    Frequency Stratus is a revamped cloud-based hotel staff communication solution by Percipia. Frequency Stratus is Percipia’s industry-leading on-premise cloud-based hotel communication system. Just like the on-premise solution, Frequency Stratus, a hotel telephone cloud PBX, includes our most popular hospitality communication solutions: Parallax PMS integration engine and Precision guest voicemail system. This new solution pushes it further than hotel cloud PBX services and includes Informant, Call Accounting Software, and Frequency Operator Panel



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  • FREQUENCY SE

    Frequency Select Edition (SE) is A cost-effective telephone system for Select Service and Extended Stay hotels. Frequency SE provides hotels with core telephony and hospitality features to provide exceptional service without breaking the budget. This lightweight solution works efficiently without requiring a dedicated onsite staff to maintain – deploys onsite and will continue to operate during property internet failures and will be maintained by Percipia’s 24/7/365 HelpDesk Team.



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  • FREQUENCY OPERATOR

    Operators can easily see who is available, transfer calls, pick up calls, and quickly find the right contact no matter how many extensions. Listen or whisper on a call to help support your staff during training. See which calls are in the queue and see the availability status of each call agent



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  • FREQUENCY CONNECT

    Get the same desk phone functionalities on your iOS, Android, Mac, or PC. Your employees will experience the same phone quality and controls as if they were using their office desk phone.



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  • PARALLAX

    Offering hospitality-centric features and integrating your systems is essential for a smooth and hospitable hotel operation. Hotel management software’s telephony systems from Percipia, Cisco, Avaya, and NEC utilize the Parallax interface with your chosen PMS. Parallax can improve your hospitality management through PMS integration that informs you which guest is calling, and allows you to set wake-up calls, do-not-disturb, and even checks your guest in and out if your PMS goes down



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  • MASTER PARALLAX

    Managing multiple properties? Master Parallax is your go-to PMS system for hotels that are managing multiple Parallax systems. View all guests’ check-in at all properties and offer all Parallax features. Master Parallax integrates any number of properties from two and up.



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  • INFORMANT CAS

    Hospitality-centric, feature-rich, and cost-effective CAS that seamlessly integrates to your property management system for accurate call billing to the guest folio. An overview or your telephony traffic is simplified with the Informant CAS reporting tool, with over 50 canned reports



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  • PRECISION VM

    Precision VM was built to travel with your guest. A voice mailbox must move with your guest from room to room, be accessible on the go via dial-in or email, and even be retrievable after a guest has check-out. Precision VM offers your property the fluid voice mail system your guests desire.



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  • LATITUDE

    Start your guest experience before their arrival. With your custom mobile application, guests can view and book amenities before their stay - request additional amenities during their stay - and even complete surveys and submit comments after checking out. Give your guest and yourself the ultimate guest interaction tool



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  • LATITUDE ALL-IN-ONE

    With many deployed software running your entire property, All-In-One is your guest's control center for all of your amenities and services. With the help of Parallax, guests can control thermostats, order additional amenities, book an onsite restaurant reservation, digitally order room service, directly submit work order tickets, and even make phone calls using Frequency PBX, IP Office, CUCM, and NEC systems



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  • LATITUDE DS

    Latitude DS is a perfect solution to display hotel information and engage guests 24/7. With an always-on display, your guests can independently check in and out, view airline and flight information, view conference schedule, browse hotel amenities, and much more



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  • VIVA

    VIVA is A Voice Integrated Virtual Assistant solution. VIVA allows for a voice platform like Alexa for Hospitality to tie into any hotel system to offer a cohesive and robust automation library that will improve the guest experience. Our hotel room automation technology, VIVA, allows your guest to request Wake-up Calls, Checkout, DND, Room Service, Make-up room, Valet, and so much more! Percipia’s industry-leading Parallax integration engine interfaces VIVA with Alexa for Hospitality. Install one of our hotel guest experience technology platforms today



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OUR CLIENTS

Discover our distinguished client roster, showcasing renowned hotels worldwide. From luxury resorts to boutique establishments, our tailored solutions in hotel telephones, PMS integration systems, and in-room tablets have garnered the trust of the industry's finest. Join our growing list of esteemed partners and elevate your hotel's guest experience today.

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