We are Percipia

Your leading provider of hospitality phone systems and enhanced guest room technologies within the hotel, gaming, and conference center vertical.

We evolve ahead of technology trends, allowing you to provide the ultimate guest experience by providing integrated hospitality phone systems, in-room tablets, and hotel AI voice applications.


Frequency Select Edition (SE) is Percipia’s new cost-effective telephone system for Select Service and Extended Stay hotels. SE provides hotels with core telephony and hospitality features to provide exceptional service without breaking budget.

PercipiaCare & PercipiaCare Plus

Luxury Support &
Maintenance Programs

PercipiaCare provides hotel clients with 24/7/365 maintenance support for all of Percipia’s products. Clients may opt for PercipiaCare PLUS which offers faster response times, call recording for virtual call center users, deeper discounts on new hardware and guest room technology software, and includes FREE full software upgrades*
*Upgrades and currently deployed software add-ons are not included. Only applies to systems that have never been purchased before by the purchasing hotel.



Interact with your guest using Alexa! VIVA is an all-new
voice integrated virtual assistant solution that couples
Parallax integration engine and Alexa for Hospitality

Alexa, what are today’s specials?

Alexa, bring me up a bottle of Pinot Grigio.

Alexa, request checkout.

Alexa, I need a toothbrush.

Alexa, please have my bags taken to the lobby.

Alexa, have the valet bring my car around.

Alexa, change the temperature to 79 degrees.

Alexa, turn off all lights.

Alexa, what shops are nearby?

Alexa, request tray pickup.

Alexa, have housekeeping clean my room.

Alexa, What are today's specials?

Digital Signage Solution - Latitude DS

A new way to display and interact with your guests.
– Digital Signage (DS) solution for your guest rooms and lobby
NOW on

The Guest Experience

Make every interaction with your guests exceptional and personal. From their name to their wake-up call, know precisely who they are and what makes them unique. Consider using our reliable and cost-effective IP phone system for hospitality operations like yours.
Grandstream phone with Percipia Latitude mobile app and Parallax integration software

is Evolving

Guests require rapid interaction before, during, and after their stay. Offer detailed information, instant communication, and a seamless experience on or
off-site with our range of services. We bring a new meaning to hospitality.
Advertise for local or hotel restaurants with our Percipia Latitude mobile app

Our Solutions

Telephony telephony icon
Hospitality Integration integration icon
Voice Mail VM icon
Call Accounting Software CAS icon
Mobile Apps Mobile icon

Human interaction is imperative in hospitality. Frequency PBX, Frequency Operator, and Frequency Connect are the reliable and cost-effective business VOIP solutions hotels can rely on to never miss a guest, reservation, or back-of-office call on and off the property.

Have you considered how a hospitality VoIP service can streamline your guestroom technology? Percipia provides guest room and back-of-house telephone solutions to streamline operations and communications. Percipia’s telephone platforms include analog and sip extensions, softphone clients, hotel operator panels, virtual call center software, and call accounting software.

Our Parallax software is a PMS integration system software for small businesses and big businesses alike. It lets you know who is calling, with PMS integrated Caller ID, set guest wakeup calls and DND, and much more!
Welcoming and relaying a message to your guest is hospitality 101. Precision VM is the mailbox that moves with the guest no matter if they move rooms, delete their VM by accident or need an email forward.
Informant CAS is on your side for in depth call reporting, tracking and billing. Never be surprised buy a high valued long distance call again.
Whether on-the-go or in the guest room, offering your guests Latitude mobile application will streamline communication, information and bring together all your systems for the ultimate guest experience.
Being centrally located in the United States, allows us to be readily available for our clients from coast-to-coast. Our products are designed and made in America, and we pride ourselves on representing the US hospitality industry.
-Michael Velasquez, CEO, Percipia