June 27th, 2023
Chicago, IL – Percipia, a Cisco Developer Partner, announces a new Webex interface for the hospitality industry. Percipia’s hospitality interface gateway, Parallax, has provided Cisco Unified Communication Manager (CUCM) clients with property management system integration since the early 2000s. Cisco’s Webex Unified Communication is available to the hospitality market for administrative call control, and now hotels can deploy Webex extensions for guest rooms.
Parallax provides phone systems with hospitality-centric features like guest caller-id, wake-up calls, set and override do-not-disturb, and housekeeping room updates via guest room phones. Parallax is Percipia’s core product that allows hotel solutions to communicate. Upon guest check-in, Parallax notifies Webex to create an extension, set caller-ID, and enable calling privileges from the guest’s in-room phone. CUCM clients currently utilize Parallax worldwide, and now this solution is available for hospitality Webex clients.
“Cloud-based communication solutions are the future. Cisco hit it out of the park with Webex as it is one of the leading solutions worldwide,” says Kal MacDonald, COO, Percipia. “Since Percipia’s founding, PMS interfacing with Cisco Systems was its main function. I am pleased to announce that we will also provide and support Webex hospitality customers.”
Webex will also utilize Percipia’s guest room voicemail system, Precision VM. Precision VM works with Webex to create a voice mailbox upon guest check-in and allow the mailbox to move with the guest should they choose to switch rooms within the property. Upon check-out, customers have the option to purge or archive voicemails for a period of time determined by the hotel staff.
Parallax and Precision VM are listed in Webex Marketplace and are available now for purchase.
Contact
Kal MacDonald, COO
Tel: 800.806.0408 Ext: 110
E: kmacdonald@percipia.com
ABOUT PERCIPIA
Headquartered in Chicago, Illinois, USA, Percipia's mission is to continue to be a respected leader in hospitality technology by delivering telephony and mobility solutions, software, and services in the most innovative and cost-effective way. Parallax application (formerly PTCE) was introduced 20 years ago, which enabled them to interface existing telephony systems with nearly all property management systems and third-party applications. Since then, Percipia has evolved its product offering to include a full-featured hospitality telephone system, custom mobile applications, and AI Voice platform which enhances the guest experience and streamlines operations.
At Percipia, they pride themselves on their ability to provide reliable and exceptional service to their global partners, clients, and guests. The Percipia team works diligently to build next-generation innovative solutions based on hands-on knowledge of the industry. As a result, they have become a trusted and respected organization that always leads with hospitality.
For additional information about Percipia, call 800-806-0408 or visit www.percipia.com.
