July 13th, 2021
Chicago, IL – Percipia, the leading provider of hospitality call control, integration, and enhanced guest-room technologies, announces two new support programs, PercipiaCare and PercipiaCare PLUS. Percipia's legacy support program, Annual Maintenance Contract (AMC), will be replaced by these two new products; they will offer a premium experience from increased response times, deeper discounts on new software and hardware, and include software upgrades for all PercipiaCare PLUS clients.
PercipiaCare is similar to the outgoing AMC program however requires less paperwork to sign up and renew. Current Percipia clients will purchase support like it's a product and receive an automated yearly invoice on their anniversary date. At the same time, PercipiaCare PLUS will offer clients an option to receive included software upgrades every three or five years. PercipiaCare PLUS members will receive a dedicated DID, so they may directly call the number on their membership card and immediately speak with a live Percipia Support Agent who are instantly informed of the property’s information, products sold, and network environments, so the Support Agent can quickly resolve the open ticket.
"I am so excited about these two new support programs," said Kristine Koerner, Customer Success Manager, Percipia. "This will completely streamline and eliminate the need for extensive paperwork and legal agreements – and the need to review yearly for support renewals. This launch is going to change our upgrade process completely. My clients that opt into PercipiaCare PLUS will no longer have any last-minute surprises or need to budget for upgrades.”
PercipiaCare and PercipiaCare PLUS are currently available to all Percipia clients. Any new Percipia clients will receive one free year of PercipiaCare after their system go-live date. For more information, please get in touch with your Customer Success Manager or reach out via the web.
Percipia provides Solutions Without BoundariesTM.
Contact
Kal MacDonald, Director of Business Operations
Tel: 800.806.0408 Ext: 110
E: kmacdonald@percipia.com
ABOUT PERCIPIA
Headquartered in Chicago, Illinois, USA, Percipia's mission is to continue to be a respected leader in hospitality technology by delivering telephony and mobility solutions, software, and services in the most innovative and cost-effective way. Parallax application (formerly PTCE) was introduced 20 years ago, which enabled them to interface existing telephony systems with nearly all property management systems and third-party applications. Since then, Percipia has evolved its product offering to include a full-featured hospitality telephone system, custom mobile applications, and AI Voice platform which enhances the guest experience and streamlines operations.
At Percipia, they pride themselves on their ability to provide reliable and exceptional service to their global partners, clients, and guests. The Percipia team works diligently to build next-generation innovative solutions based on hands-on knowledge of the industry. As a result, they have become a trusted and respected organization that always leads with hospitality.
For additional information about Percipia, call 800-806-0408 or visit www.percipia.com.
